Technology - Friend or Foe?

One of the things I always look for when we meet a potential client is how they are utilizing their existing technology investments.  It always saddens me to see an organization that has obviously spent a significant amount of money, only to find that that the promised return on their investment never materialized.  Some examples that we see all the time:

• ERP user licenses going unused
• Software modules not activated
• Mobile devices cradled and never distributed

The truth is technology can be great, and when we see the latest and greatest we always see so much potential.  The reality is that its often a challenge to take technology and actually allow it to help with your business process.  The key is to perform your due diligence, understand what it is going to take to reach your goals, and educate your staff on what to expect during the implementation period.   With everybody on the same page and pointing in the same direction, your company can truly start to see technology as an asset to your company.